Shipping policy
1. About Delivery Time
We ship package via Fedex and DHL.
Express Shipping: 2 - 7 business days via Fedex or DHL
In accordance with the revised U.S. customs regulations, customers residing in the United States are now required to pay customs duties and taxes at the time of order payment.
Express Shipping: 2 - 7 business days via Fedex or DHL
In accordance with the revised U.S. customs regulations, customers residing in the United States are now required to pay customs duties and taxes at the time of order payment.
This update ensures that no additional payments or procedures are required upon delivery, allowing for a smooth and hassle-free receiving process.
By prepaying duties and taxes, you can enjoy full price transparency and peace of mind, knowing the total cost upfront.
This change is a legal requirement under U.S. customs law.
**Please note that orders shipped outside the United States are not affected by this update.**
Customers outside the United States (especially those placing orders from Europe) do not need to pay import duties and taxes at the time of payment when placing an order. However, please be aware that customs duties may be incurred upon receipt of the goods.
2. For customers who ordered multiple products
We are using Fedex or DHL basically.
<No matter how many products you order, the shipping cost is the same.>
Shipping cost : $30 USD
We would like to serve you low shipping fee as much as possible even if for customers who purchase multiple items.
We apologize for the inconvenience and thank you for your understanding.
We would like to serve you low shipping fee as much as possible even if for customers who purchase multiple items.
We apologize for the inconvenience and thank you for your understanding.
3. To customers who ordered pre-ordered products together with current sales products
When you purchase a pre-order item along with a current sale item, they will be shipped all together.
If you would like to have only the currently available items shipped first, please let us know.
4. Notice Regarding Our Shipping Security
To ensure the safe and accurate delivery of your order, our warehouse records a real-time video of the packing process and measures the total weight of every package prior to shipment.
In the rare event of damage or missing items, we will investigate the issue immediately using our video footage and weight data, in cooperation with the shipping carrier and relevant authorities.
As part of this process, the carrier or relevant authorities may contact you directly to verify the details.